by Eat2surf
digs wrote:
The outcome isn't looking great from Wizards of the Coast. I found this on their customer service site:
"Please keep in mind that for our replacement policy to apply, the item in question must be defective upon opening the product in its original Wizards of the Coast packaging. We are not able to provide replacements for used or already-opened games or pieces purchased on the secondary market, such as from garage sales, online auction sites, or independent sellers.
Also, Wizards of the Coast does not have the ability to sell extra pieces or parts for our board games. The amount of inventory we keep on hand will not allow us to offer extra items if they become lost or damaged due to use. We only have enough product on hand to provide replacements for actual defective products."
In my opinion, this policy just sucks.
"Please keep in mind that for our replacement policy to apply, the item in question must be defective upon opening the product in its original Wizards of the Coast packaging. We are not able to provide replacements for used or already-opened games or pieces purchased on the secondary market, such as from garage sales, online auction sites, or independent sellers.
Also, Wizards of the Coast does not have the ability to sell extra pieces or parts for our board games. The amount of inventory we keep on hand will not allow us to offer extra items if they become lost or damaged due to use. We only have enough product on hand to provide replacements for actual defective products."
In my opinion, this policy just sucks.
WTF? Seems absolutely fair. If it's their fault, they'll fix it. If it's not their fault... they wont.